FREQUENTLY ASKED QUESTION

we are at your disposal for all other questions of course

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Q: What does the price includes?

A: Following services are included:
– bed linen (changed after 5 days or upon your request)
– set of towels (2 for each person, changed after 3 days or upon your request)
– cleaning of the apartment (each day)
– use of wireless internet (FLAT, 5mbps)
– use of air conditioner
– satellite TV
– baby cot

Q: Will I be sharing something with other guests (kitchen, bathroom, etc...)?

A: NO
Each apartment is an independent unit, with all necessary equipment:
– Kitchen/kitchenette with refrigerator
– Bathroom
– Air condition
– SAT TV
– Balcony
– Wireless Internet
– Hair dryer
– Baby cot available
– Iron and laundry available

Q: Are there any additional fees at your accommodation?

A: YES
– Tourist tax (1.00€ per adult per day)
– Transfer from the airport (35€/40€)
– Washing service (5€ per wash)
is not included in price of apartment you are paying.

Q: Is my prepayment refundable?

A: YES
As noted at PRICES page, prepayment is needed as booking confirmation. Anyhow, if you must cancel your arrival, we will do our best to come up with solution which is good for both parties (for you and for us), so nobody has any loss.
If you do not cancel your reservation in last minute (few days before your arrival) and we have enough time to rent your apartment to somebody else, we will return your prepayment in full amount (only money sending fee will be deducted).
But if you do not cancel on time or you do not show at all, we reserve a right to keep your prepayment as a small compensation for our loss coming from your cancellation.

Q: What about parking for my car?

A: We have only 2 parking places, so it is necessary to announce your arrival by car. Otherwise, we will not be responsible for your car.
It is possible to park your car on free city parking along our street, or to reserve a parking place at the nearby parking lot for only 2€ per day.

Q: Do you provide a hair dryer?

A: YES
Each bathroom is equipped with hair dryer.

Q: What about iron and ironing board?

A: Some apartments have their own iron and board, other can use iron/ironing board in shared room in the ground floor.

Q: Meal plan?

A: We do not offer any kind of meal plan, guests prepare their own food in their apartment.

Q: Kitchen and kitchenette, what is the difference?

A: Kitchenette (mini kitchen) stands for 2 hot plates, sink, smaller fridge and all dishes needed for preparing food, while kitchen stands for a kitchen with a stove which means you have an oven also. Complete food preparation is possible in both types of course (all necessary equipment/dishes are there), oven is the main difference and the fact that you have more room and a bigger refrigerator in a kitchen.
6-bed apartment has a kitchen, other apartments are equipped with kitchenettes.

Q: Is smoking allowed?

A: YES
Smoking is allowed, but we kindly ask our guests to smoke outside at the balcony, and since each apartment has a balcony and there is a big shared balcony for all guests, guests smoke outside, so nobody is bothered with smoke.

Q: What is STUDIO apartment, what does it mean?

A: STUDIO means that the apartment does not have separate sleeping room,
that all is located in one room (beds, kitchen, siting area). STUDIO is name for that type of apartment.

Q: Do you accept pets?

A: NO

Q: Hot water?

A: Each apartment is equipped with its own boiler.

Q: Do you provide us with beach equipment (parasol, beach towels, swimming suits...)

A: NO
Guest must bring their own equipment used at the beach.

Q: Is the beach in Petrovac sandy or covered with stones?

A: Beach is sandy! Also, other beaches near Petrovac are sandy.
More info at Petrovac Beaches page.

Q: Can you meet me at the airport and guide me to my apartment?

A: YES
We provide such service for our clients. We would wait for you at the airport with your name on a piece of paper, so we can recognize each other easily. This service is paid extra.

Q: CHECK IN / CHECK OUT

A: Check-in time is after 12:00pm and check-out time is till 9:30am in the morning the latest.
We have “CHECK IN/CHECK OUT” room.
If a guest arrives earlier than check-in time (12pm), we settle them into this room.

You will be able to leave your baggage in this room and wait until your apartment is ready.
if your apartment is ready sooner than 12pm (cleaned from the previous guests), You will be able to enter it as soon as it is finished.

This room is also used for check-out, because check-out is at 09:30h in the morning.
If your flight back is later in the afternoon, You can use this room, free of charge of course.
You can leave your baggage there and go for a walk or even to the beach for a swim, and than use our bathroom later.
In case nobody is coming to your apartment on day of your departure, you will be allowed to stay longer without surcharge.

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